GRAND JUNCTION, Colo. (KREX) — This week is cause for celebration, it’s national Public Safety Telecommunicators week. The week honors the many men and women for their commitment, service and sacrifice to people at the other end of the line in a crisis, “ring, 9-1-1 this Mackenzie, what’s the address of your emergency?”
Meet Mackenzie, for three years she’s worked as a 9-1-1 Dispatch Operator and this week, is all about honoring the heroes behind an emergency.
Telecommunicators week is celebrated across the nation. For operators at Grand Junction’s Regional Communication Center, its never an ordinary day, “I think the best part of the job is that it’s different every single, ” Jennifer, GJ Regional Communication Center.
Every time the phone rings you never know who or what is on the other side, “Somebody said to me the other day, that wanted to know how long I’ve been in and when I told them they said, wow you must’ve seen everything, I said no that’s the best part you will never see everything,” Jennifer said.
Being the hero behind the scenes isn’t always recognized, “24/7 365, everyday and night they are here,” Jennifer said, but they might just be the difference between life and death, “And even delivering a baby over the phone, they can handle anything that comes up.”
Dealing with crisis situations can be stressful, for those in an emergency but also for those answering your call, “We can’t see what’s happening so I try and paint that picture by asking the questions that we need to and get a better idea for the people that are responding,” Mackenzie says.
With a high stress job, Mackenzie values living in a community where she can get out and play, “It’s always been important but I just think, in this job it’s especially important to make sure you are doing things you enjoy outside of work too,” Mackenzie says.
Mackenzie doesn’t think of herself as a hero, as Mackenzie says, she’s just doing her job.