GRAND JUNCTION, Colo — SCOUTS, or Supporting Community Outpatient Urgent Care and Telehealth Services is the newest addition at the VA in Grand Junction.
The new program is designed to bring care to the veteran’s home after a visit to the ER, an easier way for the VA to follow up with patients.
Intermittent Care Tech is responsible for the outpatient care of veterans.
Brian Porter, the Lead Care Tech for ICT, says veterans feel a sigh of relief receiving care at home, “their attitude in their house is so much more relaxed and so much more comfortable than it is in the ER. Nobody likes to come to the hospital.”
The VA’s goal is to keep everyone out at the hospital to avoid further illnesses.
Micah Roten, ED Nurse Manager at the VA says, “if you can keep people out of ER’s, not only do you decrease the cost of care, but hospitals are full of risk for infection, the risk for injury, it’s not a place you want to be unless you have to be.”
Porter also adds, “we let them know what day they’re going to be there and then we call them at 8 o’clock in the morning of that day and tell them were coming out as a reminder and all of that and so far that’s been working great.”
Appointments are set the day of discharge and then ICT goes to the patient’s house to perform the necessary duties.